

CUPC Certified
Our washbasins are CUPC - certified, meeting strict quality standards and passing authoritative tests
OEM/ODM Customization Process
OGRAND has industrial design and engineering capabilities which can turn your idea into a finished product.
1Customers Demands
Online customer service communication needs
2Confirm Order Details
Logo printing confirmation product
3Confirm Order
Company evaluation and quotation
4Production Process
Confirm the quotation product proofing
5Production Time
Sample confirmation
6Quality Control
Contract confirmation and signing
7Shipment Preparation
volume production
8After-sales Service
Product delivery and after-sales service
40-50HQ
Per month
20000㎡
Workshop
100%
Quality Assurance
3
production line
20 Years
industry experience
200+
Workers
Frequently Asked Questions
Find answers to your queries about our products.
What materials are your cabinets made from?Our bathroom cabinets are available in a variety of materials, including solid wood, engineered wood, and high-quality laminates. Each material is chosen for its durability and aesthetic appeal. Solid wood offers a timeless look and natural beauty, while engineered wood and laminates provide excellent resilience against moisture, making them ideal for bathroom use.
Does the product meet the certification and regulatory requirements of the target market?
Our wash basins have passed the CUPC certification. For different markets, we can also provide customized certification services such as CE and FSC. This ensures smooth customs clearance for you and full compliance with local sales regulations. You just need to inform us of the target market (such as Europe, North America), and we will confirm and match the corresponding standards in advance.
Can the delivery cycle be guaranteed? How should we deal with the delay?
For regular styles (24 - 42 inch solid - wood painted bathroom cabinets), the production cycle is stably maintained within 30 - 45 days. For customized models, the specific time will be confirmed 1 - 2 weeks in advance according to the complexity. We will sign a clear purchase and sales contract, marking the delivery nodes, and update you on the production progress (accompanied by production photos/videos) every week. If the delay is caused by our side, we will bear corresponding compensation as agreed in the contract (such as reducing part of the freight), and expedite the allocation of resources to shorten the delay time.
Is the quality of the samples consistent with that of the bulk goods? Will there be any differences in batch orders?
We adopt the "same - batch production standard". Both samples and bulk goods are sourced from the same batch of raw materials (solid wood, baking paint coatings), and are controlled by the same production line and quality inspection team. Before mass production, a "first piece of bulk goods" will be made and sent to you for confirmation. Production will continue only after you sign and approve it. In addition, 3% - 5% of each batch of bulk goods will be randomly selected for a comprehensive inspection, and a quality inspection report will be issued to ensure quality consistency and avoid problems such as color differences and door panel shape deviations.
Can the packaging withstand long - distance transportation and avoid breakage?
We adopt a “multi - layer protective packaging” approach. The inner layer is covered with a dust - proof film. The outer layer is made up of a thickened cardboard box and foam. Moreover, a customized wooden frame or pallet (a fumigated wooden frame is available as an option to meet export requirements) is used. For key parts, like the shaped parts of the door panels, additional buffer foam is added. In the event of any damage during transportation, we will re - send the damaged components free of charge, incurring no extra cost on your part.
How is after - sales service guaranteed? What should be done if there are problems with the products?
We offer "1 - year warranty + lifetime technical support". During the warranty period, if there are quality issues such as paint peeling or solid wood cracking, we will provide free replacement parts and installation guidance. After the warranty period, we will supply parts at cost price only. Our after - sales response time is within 24 hours (during working hours). For batch orders, we will reserve 3% of vulnerable parts in advance and send them along with the goods, enabling you to handle local after - sales needs quickly.
Can you provide customization services? Are there any requirements for the customization cycle and minimum order quantity?
We support all - dimensional customization. Dimensions can be adjusted (e.g., less than 24 inches or more than 42 inches). Baking paint colors can be matched according to Pantone color numbers. Door panel shapes can be made according to your design drawings (such as adding European - style carvings or simplifying lines). For customized products, the minimum order quantity is only 20 sets. The production cycle is 10 - 15 days longer than that of regular models. We will provide 3D renderings in advance for your confirmation, and start production only after your approval to ensure that the products meet your expectations.
Is the product suitable for the local climate? For instance, in humid and cold regions?
We adjust the production process according to the climate of the target market. For humid regions (such as Southeast Asia), the solid wood undergoes a "secondary drying" treatment (with the moisture content controlled between 8% and 12%), and a moisture - proof coating is added to the surface. For cold regions (such as Canada and the United States), the baking paint adopts a low - temperature - resistant formula to prevent cracking. We have supplied over 3,000 sets of products to North American customers, and they have provided feedback that the products adapt well to the local climate. You can rest assured to make a purchase.
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0086-135-9026-4627
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